No new pictures or videos were found on this device

The other day, I saved all of my photos and videos off of my iPhone 4S onto my computer using the “Import Pictures” wizard. I decided to not check the box that deletes the pictures and videos after saving, so after the whole process was done, I was stuck with 1000+ photos on the device. At this point, I was not ready to spend 20 minutes tapping on each picture one by one to mark them all for deletion. It really bothers me that Apple made a weird decision to not implement a “Delete All” button for the camera roll.

So I thought to myself, why not just delete all the photos and videos that were imported off of the computer, and repeat the process, this time checking the box to remove the items from the device. As soon as I plugged the phone back into my computer, I navigated to the “Import Pictures” wizard, and it gave me this awesome prompt…

Here’s when I began to worry about losing my precious photos and videos. I decided to take a picture using the camera on the device to ensure that there was a new picture for the wizard to pick up. This way, the wizard might recognize that none of the other pictures have been “saved” (even though I had already saved them previously). This time around, when I got to the wizard, it allowed me to save pictures, but it was only the one new picture that I had recently taken.

It turns out that Windows persists information about which photos or videos have been previously saved to your computer, so you can’t really save them again. I guess this was designed to prevent duplication of photos and videos on the computer. So to fix this solution all you have to do is delete or rename the file which stores all this information and you’ll be set.

For Windows 7 this file is:
C:\Users\<username>\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db

For Windows Vista the file is:
C:\Users\<username>\AppData\Local\Microsoft\Windows Photo Gallery\Pictures.pd4 (or sometimes .pd5)

20 thoughts on “No new pictures or videos were found on this device

  1. dallas says:

    thanks, this was driving me nuts!

    • craig says:

      Attach your phone to the computer via USB. On your phone, scroll down from the top. If one of the messages is “USB CHARGING”, select it and a window will open with USB options. Select “PHOTO TRANSFER” from the options and now you will be able to see the photos on your phone, from your computer.

  2. chris pappas says:

    I am having a similar problem. My computer is not allowing new photos on the sd card to upload and gives me the same message. I dont want to deleat the file for prohibiting previously uploaded pictures
    I hve tried taking more new pictures different cards different cameras to no avail. Any suggestions?

    • Tony says:

      You won’t lose any of your pictures by deleting the database file. If you’re extremely worried, you can rename the file at the appropriate location to something different. For example, if you were running Windows 7, just rename the PreviouslyAcquired.db file to PreviouslyAcquired.db.bak. That way you’ll have the new file generated and the old file will be there if you ever have a need for it again.

      Taking more new pictures on different cards and cameras will not change this. As I’ve stated, this just lets you save the new pictures rather than the old ones.

  3. Louise says:

    Hi I don’t understand what I have to do. I am extremely confused and I’m in a bit of an emergency to import a few pictures and videos on to my PC but I have recieved that prompt and don’t quite understand what to do.
    What file do I rename or delete?
    I’m not extremely experienced so if you could give me ‘easy to understand’ steps then I would be grateful. Also, I’m not the best with computers so any technical language I won’t understand!
    I’d really appreciate any help from anyone as I really need and want to know how to sort this irritating problem,
    Thank you.

    • Tony says:

      Hi Louise,

      Which operating system are you using? The file you need to rename or delete is located at a different location depending on the operating system.
      For Windows 7 this file is:
      C:\Users\\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db

      For Windows Vista the file is:
      C:\Users\\AppData\Local\Microsoft\Windows Photo Gallery\Pictures.pd4 (or sometimes .pd5)

      Sometimes this location might be hidden, so you can show hidden files by doing the following:
      – Click on “Organize” at the top of the explorer window > Folder and Search Options > Under the “View” tab > Select the radio button for “Show hidden files, folders, and drives”

  4. Tom says:

    Nice one mate this works perfectly!!

  5. Tom says:

    thanks for the help!

  6. Rishi says:

    Hi,
    I tried doing this but there is no file in Photo Acquisition folder. its just empty.
    my card shows 1gb of used space but nothing an be seen.
    For info: i am using windows 7 and hidden files are shown
    Can you help with this ??

  7. Sarah says:

    I have the same problem, and I renamed the file and it didn’t help. I keep on getting the first message when I plug in my camera. please help!

  8. annie says:

    This is god damn useful!!! 4K+ of that no need to delete manually!!! =) Thank you so much!!!

  9. Bob says:

    About 2 years ago I down loaded photos, and burned a CD/DVD, Later on I deleted that folder of images, since they are saved on the disc. Today I went to download the images from the disc, and was unable to; getting the “No new pictures, etc….” statement. So HOW do I download those images saved on my CD? I have tons of images saved onto discs. I’d hate to think I’ll never be able to look at them again.

  10. john says:

    Windows 7: Choose Start > Computer. Right-click on the logo of the device under Portable Devices (if present) and choose Import Photos.

  11. grace says:

    I’m having the same issue. I already disabled my phone from locking, and deleted that file in Photo Acquisition. Still doesn’t see new photos. Important Note: i also can’t explore my iphone6 either as if it isn’t recognizing the phone. Any tips would be greatly appreciated.

  12. nelson says:

    Hello. I am having a similar problem. I am able to import the files, but cannot see the pictures once on my computer. it will only show me crazy cartoon icons that I clearly not the pictures I took.

  13. HS says:

    Now, per the instructions, I have deleted the file for previously acquired pics (not sure if that will now cause problems in the future with duplicate pictures?) and all to no avail. It still did not work.
    I also know for a fact that there are new photos on my phone that have never been uploaded to my PC, yet it still tells me that “No new pictures or videos found”.
    This is going to drive me to drink.
    Has anyone figured this out?

  14. HS says:

    Found the solution for Android phones, nothing else listed here worked and this finally did.
    When you plug your phone into your PC, look at your phone and pull down from the top of the screen. It should tell you that it is being charged by USB and that you can tap that banner for more options. Tap it. It will then give you additional options besides just charging – one of them is to do a file transfer. Tap that. It will then allow you to import the pictures.
    Finally an answer – as I had almost 1,000 pictures that I had been unable to upload.

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